Help Center Getting Started Migration FAQ

Migration FAQ

7 min read

About Studio

What is Studio?

Studio is the new CloudRadio platform, built from the ground up to replace the legacy Console. It features:

  • Faster, more reliable streaming with Docker-based radio infrastructure
  • Modern, intuitive interface for managing your radios
  • Real-time analytics for listener insights
  • Secure, password-free login using magic links
  • Enterprise-grade billing with transparent pricing and detailed invoicing

All of your existing radios have been automatically migrated to Studio. You don’t need to do anything—just log in and start using it.

Is Console being shut down?

Yes. As of January 15, 2026, the legacy Console is no longer available to regular users. All customers have been migrated to Studio.

If you were using Console before, don’t worry—your account, radios, configuration, and billing history have all been moved to Studio automatically.

What happened to my Console account?

Your Console account has been migrated to Studio. You have a new account in Studio with:

  • The same email address
  • All of your radios (already running)
  • All of your billing history and invoices
  • Your account balance

You can now log in to Studio using the same email address.

Logging In

How do I log in to Studio?

  1. Go to studio.cloudrad.io
  2. Click Sign In
  3. Enter your email address
  4. Check your email for a magic link
  5. Click the link in the email to log in

You don’t need a password. Magic links are a secure, modern way to log in that eliminates forgotten passwords and password reuse. If you still want a password, you can still set one.

I don’t see the magic link email. What should I do?

Check your spam/junk folder first. Magic link emails sometimes get filtered.

If you still don’t see it:

  1. Go back to the Studio login page
  2. Click Sign In again and re-enter your email
  3. A new magic link will be sent within 30 seconds
  4. This magic link is valid for 24 hours

If you’re still having trouble, contact support and we’ll help you log in.

Why doesn’t my old Console password work?

Studio uses a modern, password-free authentication system. Your Console password is no longer used for security reasons.

Instead, you’ll receive a magic link via email each time you log in. Magic links are:

  • More secure (no password to guess or reuse)
  • More convenient (no forgetting passwords)
  • Industry standard (used by Google, GitHub, Slack, etc.)

Can I set a password?

Yes, in your account settings after logging in with a magic link you can set a password if you prefer to use one. However, we recommend continuing to use magic links for better security.

How long do magic links last?

Magic links are valid for 24 hours from when they’re sent. If your link expires, just request a new one on the login page.

Your Radios

Where are my existing radios?

All of your existing radios from Console have been migrated to Studio and are already running. No action needed on your part. There is no change in IP addresses, mount points or port. The DJ passwords remain the same. All your settings and configurations have been preserved.

  1. Log in to Studio
  2. You’ll see all of your radios listed

How do I create a new radio?

  1. Log in to Studio
  2. Click Create Radio
  3. Choose your plan (number of simultaneous listeners)
  4. Select your server location
  5. Click Create

Your radio will be live within seconds.

How do I monitor my stream?

  1. Log in to Studio
  2. Go to Monitoring from the sidebar
  3. You will see your monitoring is already active for all your radios.
  4. You can enable the email for stream downtime here. By default, email alerts are disabled.

Web Player & Widgets

What happened to my old player/embed code?

Your old Console player and embed code will continue to work indefinitely. There’s no rush to change anything.

However, we’ve built a brand new web player with significant improvements:

New Player Features:

  • Automatic album art fetching and display
  • Live metadata support (song title, artist, now playing)
  • Modern, responsive design that looks great on mobile and desktop
  • Better streaming stability and performance
  • Dark mode support
  • Customizable colors and sizing

Should I upgrade to the new player?

Yes, we recommend upgrading for:

  • Better user experience — Automatic album art, live metadata, modern UI
  • Improved stability — Built on modern web standards
  • Mobile optimization — Works perfectly on phones and tablets
  • Future features — New improvements will only be added to the new player

Your old player will continue to work, but won’t receive new features or improvements.

How do I upgrade to the new player?

For Web Embedding:

  1. Log in to Studio
  2. Go to Players in the main menu
  3. Select or create a player configuration
  4. Copy the Embed Code
  5. Replace the old code on your website with the new code

That’s it! Your new player will be live immediately.

Can I customize the player appearance?

Yes! The new player comes with 6 different design styles to match your brand and website:

  • Bar — Compact horizontal player bar. Perfect for sticky headers and footers.
  • Box — Modern card-style player with artwork focus. Ideal for sidebars.
  • Mini — Ultra-compact player button. Perfect for minimal embeds.
  • Vinyl — Retro vinyl record player with spinning animation.
  • Cassette — Nostalgic cassette tape design with retro controls.
  • Cyber — Futuristic cyberpunk-inspired player. Customize with neon colors by selecting vibrant primary colors.

All designs are free to use.

You can also customize each design with:

  • Custom colors — Match your brand
  • Light/Dark mode — Auto-detect based on your website’s theme
  • Theme options — Adjust opacity, shadows, and styling

To customize:

  1. Log in to Studio
  2. Go to Players in the main menu
  3. Select or create a player configuration
  4. Click Customize to adjust colors, design, and themes
  5. Copy the updated embed code

What if I want to keep using the old player?

That’s fine! Your old embed code will continue to work indefinitely. However:

  • Limited features — As we shut down legacy infrastructure, we’ll remove album art and may limit other functionality
  • No new improvements — New features will only be added to the new player
  • Future reliability — As legacy systems are decommissioned, the old player may become less reliable

We strongly recommend upgrading to the new player when you have time. The new player has better stability and will keep getting new features and improvements.

Billing

  1. Log in to Studio
  2. Click Billing
  3. View:
    • Current balance
    • Invoice & Payment history
    • Current period usage
    • Payment methods

How do I add a payment method?

  1. Go to Billing
  2. Click Payment Methods
  3. Click Add Payment Method
  4. Choose Credit Card or PayPal
  5. Follow the prompts

Studio accepts:

  • Visa, Mastercard, American Express (charged automatically on invoice due date)
  • PayPal (prepaid balance to your account)

I have a past balance. How do I pay?

  1. Log in to Studio
  2. Go to Billing
  3. Click Pay Now (if balance is due)
  4. Choose your payment method
  5. Confirm the payment

You can also contact support if you need a payment plan or have questions about your balance.

When will I be charged?

Invoices are generated on the 1st of each month for the previous month’s usage.

  • January usage → Invoice on February 1st (dated January 31st)
  • February usage → Invoice on March 1st (dated February 28/29th)
  • Etc.

Payment is due on receipt. Reminders are sent on the 3rd, 7th, and 9th. If unpaid by the 10th, services are suspended.

What if I can’t pay on time?

Contact support immediately. We work with customers to find payment solutions and can often extend payment deadlines.

Still need help?

If you couldn't find the answer, our team is here to help.

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