Terms of Service

Last updated: January 5, 2026

Company: Services CloudRadio Inc. ("CloudRadio", "we", "us")

Mailing address: A-1245 rue du Fort, Montréal, Québec H3H 2B8, Canada

1) Acceptance of these Terms

By creating an account, paying for, accessing, or using our services (the "Services"), you agree to these Terms. If you do not agree, do not use the Services.

You must be at least 18 years old to use the Services.

2) Definitions

"Account" means your CloudRadio user account and credentials.
"Service Commencement" means the moment we provision paid Services to your Account after successful payment or activation (for example: enabling radio hosting capacity, assigning credentials, enabling an add-on).
"Delivery" occurs at Service Commencement.
"Credits / Prepaid Balance" means funds on your Account that can be applied to future charges.

3) Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account. Notify us immediately if you suspect unauthorized access.

4) Our Services

CloudRadio provides radio hosting and related services. Features and availability may vary by plan. We may improve or modify Services over time.

4.1 Platform intellectual property

We own the Services, including our software, website, trademarks, branding, user interface, and any related materials (excluding your content).

4.2 Your content and limited license

You retain ownership of the audio, metadata, and other content you upload or transmit using the Services. You grant CloudRadio a limited, non-exclusive license to host, store, process, and transmit your content solely to provide and operate the Services (including making your streams available to listeners you choose).

5) Acceptable Use

You agree not to use the Services to:

violate laws or regulations;
distribute malware, attempt unauthorized access, or interfere with our systems;
infringe intellectual property rights (including copyright);
transmit abusive, harassing, or harmful content.

You are responsible for ensuring you have all necessary rights and licenses for audio content you stream or distribute using the Services.

5.1 Copyright complaints

If you believe content streamed using the Services infringes your rights, contact us at legal@cloudrad.io with enough information for us to review the claim. If we receive a credible notice, we may remove or disable access to the content and/or suspend the related Service. Repeat infringers may have their Accounts terminated.

6) Billing & Payments (Billed in Arrears)

6.1 Currency

All Services are billed in USD. Taxes may apply depending on your location and applicable law; taxes will be shown where required.

6.2 Usage-based billing and monthly cap

Many Services are billed based on usage (including time-based usage), with a monthly cap where applicable. If you use a Service for part of a month, you are billed proportionally (e.g., by the hour) up to the monthly price cap.

6.3 Billing cycle (monthly, for prior month usage)

We bill for Services based on usage during each calendar month. We generate an invoice at the end of the month for that month's usage. For accounting purposes, the invoice may be issued on the 1st day of the following month and dated retroactively to the last day of the previous month.

Charges accrue while Services are provisioned to your Account and stop when you cancel as described in Section 8.

We may attempt to charge your payment method (or apply Credits) when the invoice is issued. (Exact timing may vary slightly due to processing.)

6.4 Payment methods

Credit cards: Visa, Mastercard, American Express. If you store a card on file, we may attempt to charge it when the invoice is issued.

PayPal: We accept pre-payment via PayPal (adding Credits to your Account). If you also have a credit card on file and your prepaid balance does not cover your charges, we may attempt to charge the remaining amount to your card when the invoice is issued.

You authorize us and our payment processors to charge your payment method(s) according to these Terms.

6.5 Pricing changes

We may change pricing, usage rates, or plan features from time to time. Any changes will apply going forward, and we will post updates and provide notice where required.

7) Overdue Balances, Suspension, and Deletion

If your Account has an overdue balance:

we may suspend some or all Services; and
after a period of non-payment following suspension, we may permanently delete Services and related data.

We'll do our best to provide notice before suspension/deletion, but you are responsible for keeping billing contact information up to date and monitoring your Account balance.

8) Cancellation (How to Stop Billing)

To cancel a service, open the service you want to cancel and click "Destroy" in the side menu to stop billing for that service.

Important notes:

Charges that have already accrued (including usage up to the time you destroy the service) remain due.
Cancelling prevents future charges for that service after it is destroyed, but does not erase prior month usage charges.

9) Refund Policy

We want you to be happy with CloudRadio.

9.1 Refunds within 30 days

If you request a refund within 30 days of Service Commencement, we will provide a full refund of fees paid for the affected Services, unless prohibited by law or where we reasonably determine fraud, abuse, or misuse.

Refund requests must be submitted via our contact form from the email address on your Account.

9.2 After 30 days

After 30 days, fees are generally non-refundable. We may, at our discretion, provide a refund as a goodwill gesture in exceptional situations.

10) Credits / Prepaid Balance

If your Account has Credits or an unused balance:

it will be applied to future invoices/charges;
it is non-transferable; and
it is not redeemable for cash except where required by law.

11) Support First; Payment Disputes / Chargebacks

11.1 Support first

If you have a billing or service issue, please contact us. We're fast and fair, and we'll do our best to resolve problems.

11.2 Disputes / chargebacks

If you initiate a payment dispute or chargeback:

we may suspend or limit access to Services while the dispute is pending; and
we may provide relevant records (e.g., provisioning, login timestamps, usage events, invoices, and support communications) to the processor to respond to the claim.

12) Service Availability; Disclaimers

Services are provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, we disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement).

We may perform backups for operational reasons, but backups are not guaranteed. You are responsible for keeping copies of any critical assets, configurations, or content.

13) Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to upstream providers, outages, natural disasters.

14) Limitation of Liability

To the fullest extent permitted by law:

CloudRadio is not liable for indirect, incidental, special, consequential, or punitive damages; and
CloudRadio's total liability for any claim relating to the Services will not exceed the amount you paid to CloudRadio for the Services in the three (3) months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations; in that case, limits apply to the maximum extent permitted.

15) Indemnity

You agree to indemnify and hold CloudRadio harmless from claims arising out of your use of the Services, your content, or your violation of these Terms or third-party rights.

16) Governing Law & Venue (Québec)

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein. Any dispute will be brought in the competent courts located in Montréal, Québec, unless prohibited by law.

17) Changes to these Terms

We may update these Terms from time to time. We will post the updated version on our website. Continued use of the Services after changes become effective means you accept the updated Terms.

18) Contact

Support: Contact Form

Legal: legal@cloudrad.io

Mail: A-1245 rue du Fort, Montréal, Québec H3H 2B8, Canada