Privacy and cookie policy

Terms of Service

Latest Version July 29th, 2020

1          Introduction

Services CloudRadio Inc., and its affiliates (hereinafter also referred to as: “”, “we”, “us” or “our”) created this Privacy Policy. Its purpose is to let you know what information we collect when you visit, subscribe and use the services on our website and communicate (electronically) with Services CloudRadio Inc. which is a company registered in Canada, A-1245 du Fort, Montréal, H3H2B8, Québec, Canada.

Our Privacy Policy is fully compliant to the most recent European Union rules deriving from the General Data Protection Regulation (GPDR EU 2016/679). If you have any questions about the way we process data, you can contact us at

Services CloudRadio Inc. always reserves the right to amend or modify this Privacy Policy, for example in response to changes in the applicable law governing data protection.

In the event we change our Privacy Policy, we will post the changes on the following section of our website: Your continued use of our website and radio platform means that you agree to be bound by the most recent version of our Privacy Policy.

If you do not agree with this Privacy Policy, we recommend you to leave our website and don’t make use of our Services.

2          Information We Collect

We solely collect personal information with your expressed prior consent and we always notify you what the purpose is of collecting such data. Before leaving your personal data with us, you will have the option to provide your consent.

When visiting our website, we also collect non-personal data through Google Analytics. Non-personal data is information that does not identify you specifically.         

 Each visitor who subscribes and receives our services, the following personal data is collected:

  • First and Last Name;
  • Phone Numbers;
  • Email Addresses;
  • Physical Addresses;
  • Credit Card Number and Name of Holder.

The purpose of collecting this information is to complete a User’s subscription successfully on our website and to receive payments for subscriptions.

3          Third Party Sub-Processors makes use of third parties that process your personal data. We are committed to only have data processed by third parties that fully comply with the GDPR. Here you will find a list of those companies:

Entity Name

Subprocessing Activities


Type of Data Collected

OVH Canada

Cloud Service Provider


Personal Data

Zoho Desk

Customer support services and community

United States

Personal Data


Outgoing email service

United States

Personal Data

Zoho Mail

Email service

United States

Personal Data


Credit Card processing

United States

Personal Data


Payment processing

United States

Personal Data




Personal Data

Google Analytics

Website Statistics

United States

Non-Personal Data

4          Use of Your Information

The personal information we collect and process is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes: providing, maintaining or improving our website and giving information or promote the services we provide on our website, analyzing and tracking data in order to assess certain content from our website and to get better understanding of the online activity of our website visitors and users, fulfilling our legal or regulatory requirements like copyright infringement, providing you with the information or products or services that you explicitly have requested, answering your inquiries or responding to a communications from you and developing and updating our products and services, investigating and preventing fraudulent transactions or unauthorized or illegal activities, linking, connecting or combining information with other data and carrying out any other purpose or reason for which the Information was collected.

5          Withdrawing Consent

It is our obligation to only process personal data that is based on your full consent and is accurate and relevant. Moreover, we collect personal data that is necessary considering the legitimate purposes set out in this Privacy Policy.  You have the right to withdraw your consent, as well as exercising the right to be forgotten. This means that on your request shall delete all your personal data that we collect and store. In addition, each person has the right to correct or update his/her personal information and request the permanent removal of his/her personal information. Each person can correct and update his/her information in the Console provides. In the event has a legitimate purpose to keep certain personal information, for example for tax purposes, we review the way we secure and back-up this data.

6          Cookies

In order to improve your experience and our website and services, we place cookies. A cookie is a piece of data that is transferred from a web server to your web browser or hard drive each time you visit a website. Cookies expire or you can delete this yourself. We inform you on our website if we use cookies that collect your personal information and shall request your consent prior using cookies. Visitors can choose to disable cookies in the internet browser settings.

7          Security and Data Breach is committed taking all the proper security measures based on best practices in the industry to protect your personal information.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us. So this is entirely at your own risk. When we have given you a password, you are at all times responsible for keeping this password confidential. We at implement the highest standards of security for the protection of your personal data.

In the event of a data breach, shall act quickly in order to avoid and mitigate losses and shall directly notify each User whose data could be at risk.

We do not accept any responsibility or liability for privacy policies of third-party social media companies that appear on our website. We have no control over them whatsoever.

8          Internal Privacy Governance and Employees shall implement privacy policies within the organization, containing clear roles and responsibilities regarding the privacy compliance in the organization, including a proper instruction and training for employees on how they have to treat personal data and the appointment of a chief data officer.